Wednesday, January 6, 2016

Windows 7 Updates-Checking and Downloading stuck at 0% Repair Software

Questions:This issue started this past Saturday (Dec 12, 2015)
Per Windows Update Posting instructions:
1. Downloaded SURT. When first tried to download SURT on Saturday, it would not download. But, when tried again yesterday (Sun, Dec 13) - it was successful. However, although it said the installation of 9847821 was successful and it showed up in Update History, it did NOT show up in Installed Updates. I tried it twice.
2. SFC Scan. I read about doing this on other websites as well. The first time I ran it, it came back with the message that it fixed errors. The 2nd time I ran it, the results were no violations, and when I ran it a 3rd time (which the attached CBS log is from), it also had no errors.
3. Windows Update Error Codes. The biggest problem is the check updates or the downloading updates just don't go anywhere. I did get an error message when I tried to download SURT (as mentioned above), but I was able to get it downloaded yesterday. The other error code I got was when I did a System Restore Point. It came back with the 0xc0000022 code and said it didn't restore the system. But, it must have because the Update information was different and reflected the date of the restore points. Plus any changes I had done were gone and reflected the date of the restore points. And, the other error code was from the Diagnostic Tool from the help feature in Windows. I think it was the 80070002 error that it said it couldn't fix. It did list some other issues that it said it fixed, but I did not write it down or get a screenshot. I could run that tool again if needed to verify.
4. Log Collection. I was not able to attach the CBS log - I tried 3 times and each time received a server error. And then realized it's because of file size. Even my zip file is just too big. Please advise on how to get the information.
5. Start New Thread. Hopefully I did that correctly.
I spent quite a bit of time trying various other things - such as the restore points, clean disk, and I also did a Checkdisk from the cmd prompt. I did foray into a slight addition to the registry from a suggestion from another website but ended up deleting it because I didn't think it fixed anything at all and I don't like messing with the registry. I did a system restore point after that. I also did the SoftwareDistribution folder thing that is mentioned on many websites, but that didn't help either. I did try the start and stop services from cmd prompt as well, with no change either.
Currently my workaround is copying the updates from the Update Catalog and installing them one by one manually. Obviously that is quite time consuming and as I did get 2 months behind, will take awhile to get through them all. Plus, I am concerned about the order (I am doing the oldest first) and also worried about making a mistake and/or missing some. So far, I've managed to get 3 installed and have verified they are showing up in Installed Updates.
I also ran the Fixit and the other diagnostic tool recommended on the MS websites. The Fixit tool didn't seem to do anything at all and the other tool returned the error code mentioned above.
I also called my AV company (AVG Internet Security) and had them do a disable AV with me over the phone and attempted to download updates. There wasn't any change. I also disabled the AV again yesterday and there was no difference. I have done 2 full computer scans for viruses, with no issues reported.
I greatly appreciate any and all assistance to get this resolved and thank you in advance for your time.

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